2nd Line Support Engineer

Location: Leeds
Date Posted: 29/01/2021
Salary: £28,000
Expires: 29/01/2022
Function: Development
Role Type: Permanent

We are currently working with a vibrant, Leeds-based start-up, who are looking for a dedicated 2nd Line Software Support Engineer to help propel them on their continued journey to success. This role is fully remote now with mainly remote working following Covid. 

What I love about this role is that it offers you the chance to give a unique technical perspective on handling and triage customer support tickets within the business’s SaaS Product Environment. As quoted from the hiring manager “I want a can-do professional, who is keen and super passionate about what they do and can take our SaaS product to a whole new level”.

The best thing about this business is that they are the first company to do what they do in the UK, and they have recently confirmed a significant £multi-million funding round, which they plan to use for a number of key hires (including this one) to continue their journey and double in size in the next 18 months. Meaning that there are huge opportunities to progress in your career and choose the career pathway that is right for you, on your own terms. 

They are looking for someone that has experience of handling and triage customer support tickets. With the work being of a technical nature and be based around internet technologies and SQL.

Skills:

- A proven track record of 2nd line support in a technical environment.

- Knowledge of website front end programming, HTML, CSS, JavaScript.

- Solid understanding and experience of working within SQL.

- Excellent knowledge of DNS is essential.

- Experience working a SaaS based product environment would be advantageous. 

 

Numbers of years isn’t key for this role – I am looking for someone who is passionate about solving challenging problems and willing to implement huge change.

If this sounds like it's for YOU, then apply below NOW!

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